Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Non-returnable items:
Perishable goods, such as food, flowers, newspapers, or magazines.
Intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, please provide a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
Partial Refunds
Only partial refunds may be granted under certain conditions:
Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds If you haven’t received your refund yet:
Check your bank account.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often a processing time before a refund is posted.
If you’ve completed all these steps and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. For an exchange of the same item, please email us at [email protected]
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at purchase, or the gift giver had it shipped to themselves to give to you later, we will send a refund to the gift giver.
You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
For high-value returns, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.
